WHEN WILL MY ORDER BE PROCESSED?
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
WHAT IS THE SHIPPING COST?
Shipping is free on all orders.
HOW LONG TILL I RECEIVE MY ORDER?
Delivery times vary greatly depending on the country of destination. Most orders will arrive in the range of between 9 to 24 business days. You can track the progress of your shipment by using the tracking number included in the Shipping Confirmation email that you will automatically receive once the order is shipped.
HOW DO I TRACK MY ORDER?
Our tracking system is fully automated, which means as soon as we receive your tracking number you will be immediately emailed!
WHICH COUNTRIES DO YOU SHIP TO?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via our Contact page.
WHAT ARE YOUR PAYMENT OPTIONS?
We accept all types of major credit cards (MasterCard, Visa, American Express) as well as PayPal, Stripe, Google Pay and Apple Pay.
MY PRODUCT ARRIVED DAMAGED, WHAT CAN BE DONE?
Reach out to our customer service time by filling out the "Contact Us" form! Be sure to include photographic evidence of defective/broken product to speed up the refund/replacement process.
HOW CAN I CONTACT YOU?
You can contact us at any time by using our Contact page
Four Paws cannot be held responsible and/or accountable for incorrect information given, theft of packages, import taxes, duties, and/or customs, or delivery delays due to weather, political issues, etc. This includes incorrect product sizing and incorrect address input.